Terms and Conditions
Terms and Conditions
1. Bb LABORATORIES (H.K.) Company Limited (hereinafter referred to as “Our company”) provide worldwide online order and delivery service.
2. No order can be cancelled or amended after submission. If there is an additional order of same product(s) or different product(s) on the same day, that purchase will be regarded as a separate order and an extra shipping cost is required.
3. An order confirmation email will be automatically sent within 1-3 working days after an order is placed.
4. All product shots are taken with the real object. Due to the environment, lighting and printing, the appearance of the products on photos may slightly be different from the real object. Our company do not accept return request due to this reason.
5. Your order will be automatically cancelled without prior notice if payment has not been completed within 14 days after order submission. Please place your order again if required.
6. Our company will not reserve products for unpaid orders. Customers are advised to complete the payment as soon as possible after order submission.
7. Products displayed on this website are available while stocks permit and can be removed without any prior notice.
8. Our company shall reserve the right of final decision of ordering.
Return and exchange information
1. Customers may exchange or return a purchased order within 7 days after receipt by contacting us via email (info@bb-lab.com.hk), with clear indication of order number, product code and quantity. All return or exchange items must be unused, in their original condition. Local purchase must be returned within 7 days (based on the postage stamp) upon acceptance of your return request from us. Overseas purchase must be returned within 14 days (based on the postage stamp) upon acceptance of your return request from us. If the purchased items are not returned within the said period, the delivery shall be deemed as accepted and completed. Our company will not bear any liabilities.
2. Exchanges of another product are not allowed. For exchanges for another product, please complete the return procedure of the purchased item and make a new order as usual.
3. All online order can be returned by post or in person. Except product quality or delivery mistake, customer shall bear all delivery cost due to the return, and the cost will be deducted from the refund amount (if applicable).
4. Customers shall bear all the delivery charges incurred for refund or exchange of free-shipping orders.
5. If wrong items are delivered or the quality of the purchased items is not satisfactory, customers can apply for an exchange or a return within 7 days upon receipt. Once a case is investigated and confirmed, customers can request for a full refund or an exchange. We may request customers to provide proofs. We will ship the item or refund as soon as we receive the returned original item.
6. Our company shall reserve the right of final decision of return and exchange.
Refund information
1. Our company will arrange a refund (shipping fee is non-refundable) to customer once the return procedure is completed. The final refund amount will be the balance after the delivery cost is deducted.
2. All refunds shall be settled in the same currency as purchased.
3. Our company shall reserve the right of final decision of refund.
Delivery and Charges
Bb LABORATORIES (H.K.) Company Limited (hereinafter referred to as “Our company”) provide worldwide online order and delivery service. Parcels are generally dispatched within 7 days after receipt of payment and sent out from Hong Kong by registered mail.
1. Except for deliveries to remote areas or due to special reasons, Hong Kong orders will be delivered within 7 working days (excluding Sundays and public holidays) upon order confirmation. Overseas orders will be delivered within 7-14 working days (excluding Sundays and public holidays) upon order confirmation.
2. Tracking number will be provided for monitoring the shipment status.
If orders are not received within the said period, please inform us by email (info@bb-lab.com.hk). In order to ensure the orders are delivered accurately without delay, please provide correct personal information and delivery address before submitting the order.
If occasional shortage of stock for certain products arising from delay occurs due to importation, we shall give further notice on delivery arrangement.
Our company holds no liability over those inevitable delays due to custom clearance at destination or other reasons.
Overseas customers should bear import duties, tax or any additional charges.
Our company reserves the right to claim all shipping charge incurred and to deduct the charge from the refund amount in case a parcel is rejected by the receiver and bounced back.
The shipping charges vary according to the total weight of the parcels. Customers are advised to group their items in one order. We will ship two distinct orders separately, and shipping fees will apply to each of them. The parcels will be dispatched at customers’ risk, but special care will be taken to protect fragile objects.
Boxes are amply sized and your items will be well-protected.
